My wife and I were remodeling two bathrooms in our home and spent days looking through tons of pictures and reviews. We decided it would be best to go with shower panels since they can be removed and replaced in the future without having to tear down walls or remove tiles. We eventually ran across Cascada Showers, and she immediately fell in love with the look of their panels. I searched locally around Miami, FL, but couldn’t find anything like them. Our plumbing contractor highly recommended the brand, noting they were very reliable, but I was still a bit apprehensive about ordering large units like these online. I worried that if we ran into any issues, shipping them back and forth would turn into a nightmare.
I decided to call Cascada Showers directly to voice my concerns, and that's when I spoke with John. He was incredibly patient and kind, taking the time to explain everything. It is so rare nowadays to find someone who actually knows their product inside and out, but John did. Right after that conversation, I felt confident enough to order two units—one for each bathroom.
When they arrived, I was thrilled with how they looked. Our plumber had absolutely no issues installing them; it was very straightforward. In fact, they are so well-designed and "plug-and-play" that I feel confident I could remove them myself in the future if I ever needed to—and I am certainly no plumber!
The shower panels themselves are amazing. The handles are smooth, and the hot/cold water knob clicks softly as you turn it, giving you a precise feel for the temperature. Plus, the LED display shows the exact water temperature, allowing us to dial it in before we even step inside. If my wife doesn't want to get her hair wet, she just turns on the body jets and the hand sprayer. You don't realize how great the display and multiple jets are until you use a shower in another bathroom and realize how subpar it is compared to your unit at home.
But here is where Cascada Showers truly stands out: their customer service. One of our units arrived with a small ding on the edge. This is where they outshine any fixture company I have ever dealt with. When I called, I was expecting the usual, "Well, it's not our fault, you'll just have to keep it," routine that we've all come to expect from terrible modern customer service. But John told me: "I don't want you keeping a shower panel that you'll look at every day and feel dissatisfied with. I want to make sure you love your experience every time you shower."
He replaced the unit immediately, had a brand-new one delivered, and took care of the pickup for the damaged one. I was blown away and left completely speechless. As a Gen X’er, I haven't seen customer service like that in decades.
If you are looking for an elegant, beautiful shower panel, give Cascada Showers a try—and tell John that Rick sent you! He is a true pleasure to deal with. Both my wife and I are incredibly happy with our decision and look forward to enjoying these showers for years to come. Thank you, John, you have been amazing!